Terms of Service

1. Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and truthful information when contacting us or requesting services
• Use our services only for lawful purposes and in accordance with these terms
• Respect intellectual property rights of Vellichor and third parties
• Not attempt to gain unauthorized access to our systems or networks
• Refrain from interfering with or disrupting our website or services
• Not use our services to transmit harmful code, viruses, or malicious software

2. Permitted Uses

You may use our website and services to:

• Browse and view publicly available information about our game development services
• Contact us regarding potential projects or inquiries
• Request quotes or information about our service offerings
• Engage with content and resources we provide on our website
• Share our content through appropriate channels with proper attribution

3. Prohibited Activities

The following activities are strictly prohibited:

• Copying, reproducing, or redistributing our proprietary content without permission
• Using automated systems or bots to access our website
• Attempting to reverse engineer or decompile any aspect of our services
• Misrepresenting your identity or affiliation when contacting us
• Engaging in any activity that could harm our reputation or business operations
• Violating any applicable local, national, or international laws

4. Service Access Requirements

To access and use our services effectively:

• You must be at least 18 years old or have parental consent
• You are responsible for maintaining the security of your communication with us
• You must provide a valid email address for correspondence
• You should have the authority to enter into agreements if representing an organization

5. Fair Usage Guidelines

We expect all users to engage with our services reasonably:

• Do not submit excessive or repetitive inquiries that burden our systems
• Provide relevant project information when requesting quotes or services
• Respond to our communications in a timely manner during project discussions
• Respect the time and expertise of our team members

6. Contact and Inquiry Submissions

When you submit inquiries or contact forms:

• You grant us permission to contact you regarding your inquiry
• You confirm that the information provided is accurate and complete
• You understand that submission does not create a client relationship
• You acknowledge that project details shared may be used to prepare proposals

7. Communication Security

Regarding security of communications:

• Email communication is not completely secure, and you acknowledge this risk
• We use reasonable measures to protect communication confidentiality
• You should not send highly sensitive information through public contact forms
• Confidential project discussions will be conducted under separate agreements

8. Response Times and Availability

We strive to respond to inquiries promptly, typically within two business days. However, response times may vary based on inquiry complexity and our current workload. We operate during standard Tokyo business hours and observe Japanese national holidays.

9. Website Uptime and Maintenance

Regarding our website availability:

• We strive to maintain continuous website availability but cannot guarantee uninterrupted access
• Scheduled maintenance may temporarily affect website accessibility
• We reserve the right to suspend or modify services for technical improvements
• Emergency maintenance may be performed without prior notice

10. Service Feature Availability

Our service offerings:

• Services described on our website represent our current capabilities
• Specific features and deliverables are confirmed in project agreements
• We may introduce new services or modify existing offerings at our discretion
• Service availability may vary based on our current capacity and resources

11. Geographic Restrictions

While based in Tokyo, Japan, we provide services to clients worldwide. However, we reserve the right to decline projects or limit service availability in certain regions based on legal requirements, practical considerations, or business decisions.

12. Service Modifications and Updates

We continuously improve our services:

• Website content, features, and functionality may be updated without notice
• Service descriptions and pricing may change as our offerings evolve
• Active projects continue under the terms agreed upon at project initiation
• We will notify you of significant changes affecting ongoing services

13. Content Ownership

All content on this website is owned by or licensed to Vellichor:

• Text, graphics, logos, images, and code are protected by copyright and trademark laws
• You may not reproduce, distribute, or create derivative works without permission
• Limited viewing and linking for personal reference is permitted
• Commercial use of our content requires explicit written authorization

14. User-Submitted Content

When you submit project ideas or information to us:

• You retain ownership of your original concepts and ideas
• You grant us license to review and discuss your submissions internally
• Confidential information should be marked as such and will be protected
• Formal projects proceed under separate development agreements specifying ownership

15. License Grants

By using our website, we grant you a limited, non-exclusive, non-transferable license to access and use our website for its intended purpose. This license does not include rights to download content, reverse engineer functionality, or use our services for competitive purposes.

16. Copyright and Trademark Notices

All trademarks, service marks, and trade names are proprietary to Vellichor or their respective owners. Unauthorized use is prohibited and may violate copyright, trademark, and other laws.

18. Right to Suspend Access

We reserve the right to suspend or terminate your access to our website or services if we determine that you have violated these Terms of Service, engaged in prohibited activities, or for any reason we deem necessary to protect our business interests or comply with legal requirements.

19. Effect of Termination

Upon termination or suspension of access, all rights granted to you under these terms cease immediately. Provisions regarding intellectual property, limitations of liability, and dispute resolution survive termination.